Service, compliance and risk are all tied to how importers and exporters manage their customs broker and freight forwarder relationships. Both Customs and Border Protection (CBP) and the Bureau of Industry and Security (BIS) place primary responsibility with the importer/exporter. So, what are the best practices of firms that drive compliance and build relationships?
Join Suzanne Richer, Director of the Global Trade Academy, and learn how to satisfy CBP/BIS and build a collaborative relationship with your firm’s brokers and forwarders that will raise compliance rates and mitigate risk in your border transactions. Likewise, brokers and forwarders will benefit from taking steps to reduce risk in these transactions by fully understanding their responsibilities and how to communicate with their customers about compliance questions.
Key Highlights will include:
Different Legal standards for compliance by import/export agencies
Power of attorney – Risk on both sides and how to manage it
19 CFR 111 – Broker Responsibilities
What goes into an SOP for managing compliance with service agents
Building KPIs that drive compliance and quality of service
Successfully collaborating for long term compliance success